Office of Communications (Ofcom) has published the latest figures for complaints we’ve received about the UK’s main landline, mobile, broadband and pay-TV providers.
This latest quarterly report covers the period from January to March 2023.
During this period, complaints to Ofcom increased slightly on the previous quarter (October to December 2022), with slight increases in complaints about landline, broadband, pay-monthly mobile and pay-TV services.
- TalkTalk was the most complained-about landline and broadband provider, with an increase in complaints for both of these services since last quarter. Complaints were mainly driven by customers’ experience with faults, quality of service and getting services connected, as well as how their complaints were handled.
- Sky continued to prompt the fewest complaints among broadband providers, as well as becoming the outright least complained-about landline provider.
- BT Mobile was the most complained-about mobile provider, with customers mainly complaining about issues with changing provider and how their complaints had been handled. Sky Mobile, Tesco Mobile and EE were the mobile providers who received the fewest complaints.
- BT also attracted the most complaints about pay-TV. The main causes for complaints were issues around billing, pricing and charges. Sky received the fewest pay-TV complaints.
Read in full, here.
Our range of innovative solutions can be tailored to suit your unique requirements, no matter whether you’re currently working from home, or are continuing to go into the office. Our services can be deployed individually or combined to form a broader solution to release your energies and focus on your clients.
Need A Regulatory Marketing Compliance Consultant? A Bit More About Us
Why Not Download our FREE Brochures! Click here.
Call Us Today on 020 8087 2377 or send us an email.
We welcome individual bloggers / Professional Writers / Freelancers to submit high quality contents. Find out more…
Connect with us via social media and drop us a message from there. We’d love to hear from you and discuss how we can help.