Most complained-about telecoms and pay-TV providers revealed

Jul 27th '23

Office of Communications (Ofcom) has published the latest figures for complaints we’ve received about the UK’s main landline, mobile, broadband and pay-TV providers.


This latest quarterly report covers the period from January to March 2023.


During this period, complaints to Ofcom increased slightly on the previous quarter (October to December 2022), with slight increases in complaints about landline, broadband, pay-monthly mobile and pay-TV services.

  • TalkTalk was the most complained-about landline and broadband provider, with an increase in complaints for both of these services since last quarter. Complaints were mainly driven by customers’ experience with faults, quality of service and getting services connected, as well as how their complaints were handled.
  • Sky continued to prompt the fewest complaints among broadband providers, as well as becoming the outright least complained-about landline provider.
  • BT Mobile was the most complained-about mobile provider, with customers mainly complaining about issues with changing provider and how their complaints had been handled. Sky Mobile, Tesco Mobile and EE were the mobile providers who received the fewest complaints.
  • BT also attracted the most complaints about pay-TV. The main causes for complaints were issues around billing, pricing and charges. Sky received the fewest pay-TV complaints.


Read in full, here.


Source: Ofcom


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