Customers can find out which phone and broadband providers take the longest to answer their calls, as Office of Communications (Ofcom) publishes its latest report into customer service levels across the telecoms industry.
- Ofcom publishes latest telecoms league tables revealing top customer bugbears
- Call waiting times vary significantly, with some firms still struggling to bring them down
- Only around half of mobile, broadband and landline customers who made a complaint to their provider in 2022 were satisfied with how it was handled.
Ofcom’s seventh annual comparing customer service report paints a mixed picture of how providers performed in 2022.
It reveals that people were more likely to be satisfied with their mobile provider (87%) than their broadband (82%) or landline company (77%). And while average numbers of overall complaints to Ofcom fell year-on-year, there are clear areas where the industry needs to improve, particularly around call waiting times and complaints handling.
Read full article, here.
Our range of innovative solutions can be tailored to suit your unique requirements, no matter whether you’re currently working from home, or are continuing to go into the office. Our services can be deployed individually or combined to form a broader solution to release your energies and focus on your clients.
Need A Regulatory Marketing Compliance Consultant? A Bit More About Us
Why Not Download our FREE Brochures! Click here.
Call Us Today on 020 8087 2377 or send us an email.
We welcome individual bloggers / Professional Writers / Freelancers to submit high quality contents. Find out more…
You can see our Google reviews here.
Connect with us via social media and drop us a message from there. We’d love to hear from you and discuss how we can help.