PSA introduces revised guidance on consent to charge and platform security

Feb 14th '20

These changes will ensure payment platforms are operated to a high standard and ensure consumers give informed consent.

Following a full consultation and careful consideration of the responses received, the Phone-paid Services Authority (PSA) has revised its guidance to help ensure that providers obtain proper consent from consumers before they are charged.

The PSA expects providers of phone-paid services to put consumer interests at the forefront of what they do. This includes providers not charging consumers for a phone-paid service without their informed consent.

The updated Guidance sets out:

  • clear definitions of informed and robust consent and how this should be obtained
  • the types of platform security measures that the PSA would expect providers to have in place
  • recommendations and examples of the types of skills and experience that security staff working in this area should have.

You can read the PSA’s statement and the revised guidance here.

Source: PSA