New application service for Personal Functional Licences

Dec 11th '18

The Gambling Commission have announced an improved online personal functional licence application service which has been available since 4 December 2018.

The service gives applicants an efficient, streamlined and improved service.  It follows the in line with the GOV.UK design, making it quicker and easier to submit an application.

Supporting this new application service will be an improved processing tool to be used by the Commission’s licensing staff that includes the introduction of electronic Disclosure Barring Service (DBS) checks.  These improvements should result in applications being assessed more quickly.

The Commission have introduced text and email alerts in the new processing approach to keep applicants informed on the progress of their applications from submission through to when the licence is issued.

This improved licence application service has been developed as part of our ongoing commitment to improve the way they regulate by simplifying, automating and digitising the licensing process.  The Gambling Commission will automate more aspects of the personal licensing process by developing a new personal licence (PFL and PML) management and maintenance tool by the end of March 2019.  As they develop this work, they will continue to engage with the casino industry to ensure you have the opportunity to be involved in user research and inform further developments that meet your needs.

Watch this video to show you just how easy it is to use the new system:

Source: Gambling Commission