By Deborah Clark, Information Commissioner’s Office (ICO) Upstream Regulation Manager.
Are you using online forms to receive information requests?
As freedom of information (FOI) practitioners, you have a responsibility to help requesters clarify what it is they want from you. You need to support them to submit requests in a way that enables you to provide a comprehensive and timely response.
Some organisations have begun using online forms to help guide requesters. This can be a useful approach as it prompts requesters to provide the details you need to effectively handle their request. Depending how it is set up, the form can direct the request to the right team straight away, avoiding delays that could impact your FOI compliance. If the form integrates with your request handling software, it could even cut down on your administrative workload.
There are many positives to helping people make their requests in this way. However, there are some key things that you need to consider if you are thinking about using an online form.
Read the full article, here.
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