Taking action against nuisance calls

Jun 29th '22

The Daily Mail published a story about nuisance calls and how the UK Government has proposed to increase fines to organisations that breach the Privacy and Electronic Communications Regulations (PECR), which aim to prevent companies contacting people for marketing purposes without consent.


It is proposed that the Information Commissioner’s Office (ICO) power to fine companies will increase from the current maximum of £500,000 to up to four per cent global turnover or £17.5 million, whichever is greater.


The ICO work in this area has been more active than ever. Since May 2021, they have issued 37 fines for a total of £3.04 million to companies for nuisance calls and messages.


Natasha Longson, ICO Acting Head of Investigations, said: “Nuisance calls, texts and emails made by rogue operators blight people’s lives. It’s our job to take action against firms that break the law and we have the powers to fine them.


“We rely on the public to report spam calls, texts and emails to us so we can track down illegal operators but people can also protect themselves. Be careful when ticking boxes so that you don’t give consent for companies to contact you or to use and share your information. You can also sign up to the Telephone Preference Service using your landline or your mobile phone number.


“If you do get nuisance calls or texts from firms, ask them to stop. If they don’t, report them to us using our online reporting tool.”


View advice on how to protect yourself from nuisance calls and texts.


Source: ICO


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