How data protection law can prevent harm in the housing sector

Dec 5th '23

A blog by Helen Raftery, Head of Data Protection Complaints at the ICO’s (Information Commissioner’s Office).


Housing organisations require personal data to provide services and support to their residents – this could be anything from contact details to medical records. Anyone who processes personal data has a responsibility to protect it under data protection law. Failure to do so in this sector can put residents at risk, which could have serious consequences such as distress, discrimination, identity theft, or physical harm.


The ICO has received a number of complaints from residents who have been failed by poor data protection practices from their housing association, company or landlord – whether that’s inaccurate record-keeping, leading to anxiety, or necessary repairs being refused due to a misunderstanding about data sharing.


Read the full article, here.


Source: ICO


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