Transforming how the FCA support consumers online


INSIGHT
Published
Mar 22nd '23
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The Financial Conduct Authority (FCA) understands that not everyone wants to interact with a regulator, but they hope that their new consumer division will make individuals feel at ease and secure in approaching them.

 

Customers who call the FCA are frequently distressed. Consumers could need to report an alleged scam, determine whether a company is authorised (or not), or learn who to contact if a financial service has failed.

 

Protecting consumers is one of the FCA’s primary goals as a regulator. The FCA strategy had to change, though, as many people struggle to make ends meet and scammers frequently prey on the most defenceless. They needed to solve the problems customers were having and ensure that clients felt at ease and confident approaching them.

 

Read in full, here.

 

Source: FCA

 

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