Transforming how the FCA support consumers online

Mar 22nd '23

The Financial Conduct Authority (FCA) understands that not everyone wants to interact with a regulator, but they hope that their new consumer division will make individuals feel at ease and secure in approaching them.


Customers who call the FCA are frequently distressed. Consumers could need to report an alleged scam, determine whether a company is authorised (or not), or learn who to contact if a financial service has failed.


Protecting consumers is one of the FCA’s primary goals as a regulator. The FCA strategy had to change, though, as many people struggle to make ends meet and scammers frequently prey on the most defenceless. They needed to solve the problems customers were having and ensure that clients felt at ease and confident approaching them.


Read in full, here.


Source: FCA


About us

LS Consultancy are experts in Marketing and Regulatory Compliance, and work with a range of financial firms to assist with improving their documents, processes and systems to mitigate risk.


We also provide a cost-effective and timely bespoke copy advice and copy development services to make sure all your advertising and campaigns are compliant, clear and suitable for their purpose.


Our range of innovative solutions can be tailored to suit your unique requirements, no matter whether you’re currently working from home, or are continuing to go into the office. Our services can be deployed individually or combined to form a broader solution to release your energies and focus on your clients.


Contact us today for a chat or send us an email to find out how we can support you in meeting your current and future challenges with confidence.


Explore our full range today.


Contact us


Call Us Today on 020 8087 2377 or send us an email.



Connect with us via social media and drop us a message from there. We’d love to hear from you and discuss how we can help.


Facebook  Instagram  LinkedIn  Twitter YouTube