PSD2 – Incident Management Procedures

Mar 15th '22

PSD2 – Incident Management Procedures- EBA Guidelines January 2022.


Who do the changes affect?


  • Payment Institutions (PIs), E-Money Institutions (EMIs) and Registered Account Information Service Providers (RAISPs)
  • Credit Institutions Providing Payment Services and/or Issuing E-Money
  • Retailers
  • Consumers, Consumer Groups and Micro-Enterprises
  • Credit Unions
  • Those involved in Open Banking Initiatives
  • Businesses Providing Payment Services under Exclusions of the Payment Services Regulations 2017 (PSRs) / Electronic Money Regulations 2011 (EMRs)


An operational or security incident is defined as, “a singular event or a series of linked events unplanned by the payment service provider which has or will probably have an adverse impact on the integrity, availability, confidentiality, authenticity and/or continuity of payment-related services.”


What does your firm need to do?


  • Identify
  • Appoint
  • Classify
  • Report


Incidents are assessed against 8 criteria to determine the level of impact of the incident


  1. Number of transactions affected.
  2. Number of service users affected.
  3. Breach of security of network or information systems.
  4. Amount of service downtime.
  5. Degree of economic impact.
  6. The level of internal escalation.
  7. Effects on other providers or systems.
  8. Reputational impact.


Call us today on 020 8087 2377 to help amend your procedures or build your operational risk framework.


Contact us


If you need any assistance, in strictest confidence,

call us today on

020 8087 2377 

or email.


Contact us


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Call Us Today on 020 8087 2377 or send us an email.


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