How are you meeting the Duty’s consumer understanding and support requirements?

Apr 24th '24

Consumer Duty outcomes: Meeting the consumer understanding and support requirements.


A firm’s ability to meet the Duty’s consumer understanding and support requirements is a key part of demonstrating how they’re delivering good customer outcomes.


But these aspects receive less attention than product/service design and fair value, so how do you determine what good looks like or benchmark how you’re performing?


This new webinar will help you answer these questions with an insightful discussion and a focus on practical actions.


Join Michael Lawrence and two experts in their fields to understand:


  • The fundamentals of good customer journey design
  • How behavioural science insights can help you achieve and evidence customer understanding
  • Practical steps firms can take to help support customers.


Book your space here, and you can suggest questions for the panel.


It takes place on 2 May at 11:00-12:00 and promises to be an interesting and topical discussion.


To help you with consumer duty issues – Contact Us today.


LS Consultancy is a Affiliate Member of the Consumer Duty Alliance, which is an independent, ‘not-for-profit’ professional body. It aims to support the personal finance sector in the adoption and implementation of the FCA’s Consumer Duty requirements through the alliance of like-minded individuals and firms.


Call us on +44 (0) 20 8087 2377  or email us.


If you want to get the right advice, quickly, with clear and totally transparent, unshackling yourself from the confines of an antiquated compliance support service, then contact us.


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About us

LS Consultancy are experts in Marketing and Compliance, and work with a range of firms to mitigate risk.


We also provide a cost-effective and timely bespoke copy advice and copy development services to make sure all your advertising and campaigns are compliant, clear and suitable for their purpose.


Our range of innovative solutions can be tailored to suit your unique requirements, no matter whether you’re currently working from home, or are continuing to go into the office. Our services can be deployed individually or combined to form a broader solution to release your energies and focus on your clients.


Contact us today for a chat or send us an email to find out how we can support you in meeting your current and future challenges with confidence.


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