Consumer Duty is continuing to be a major focus for the Financial Conduct Authority (FCA), being given space in many of the regulator’s latest publications and speeches.
Nikhil Rathi (Chief Executive of the FCA) mentioned the Consumer Duty in his speech at the Lord Mayor’s City Banquet at Mansion House. He said: “Consumer Duty – which puts the onus on firms to put good outcomes at the heart of their products and services. …. Upfront effort from firms should mean fewer rules down the line. We know the timetables are demanding and we will aim to be pragmatic in our oversight of implementation.”
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- Consumer Duty – It’s a question of leadership
- Consumer Duty Final Guidance
- Consumer Duty – information for firms
- FCA Consumer Duty will lead to a major shift in financial services
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