Checklist: Consumer Duty

Nov 2nd '22

Consumer Duty is continuing to be a major focus for the Financial Conduct Authority (FCA), being given space in many of the regulator’s latest publications and speeches.


Most recently, Nikhil Rathi (Chief Executive of the FCA) mentioned the Consumer Duty in his speech at the Lord Mayor’s City Banquet at Mansion House. He said: “Consumer Duty – which puts the onus on firms to put good outcomes at the heart of their products and services. …. Upfront effort from firms should mean fewer rules down the line. We know the timetables are demanding and we will aim to be pragmatic in our oversight of implementation.”


Download our initial Consumer Duty checklist, here.



LS Consultancy provide you with a 13 point Audit initially and can assist you in a fully independent implementation project after the findings, or just supply help for as much as you need.


Our subject matter experts can provide an impartial, detailed health check of your approach to root out any inefficiencies or blind spots that prevent you from operating a well-oiled machine from day one, whilst ensuring your processes are flexible and robust enough to adapt to future regulatory directives.


What’s more, we are well versed in implementation planning, delivery and oversight, providing you with everything you need to get ahead of the curve with everything ‘Consumer Duty’.


Call us on +44 (0) 20 8087 2377  or email us.




If you want to get the right advice, quickly, with clear and totally transparent, unshackling yourself from the confines of an antiquated compliance support service, then contact us.


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