Marketing communications must be prepared with a sense of responsibility to consumers and to society.
In 2013, the Advertising Standards Authority (ASA) produced a Guidance Note on Cosmetic Interventions, which includes important sections on the Use of production techniques, Before and After photographs, Endorsements and Testimonials as well as social responsibility.
Time-Limited Offers & Promotions
The issue of preparing advertising for cosmetic interventions responsibly features heavily in a number of ASA rulings, often with respect to sales promotions. By their nature sales promotions will usually be time limited, and although the ASA has ruled that it is not necessarily irresponsible to offer surgery as a gift or a prize, marketers should take particular care when executing and administering sales promotions, especially prize draws or competitions.
The short response time in an ad for a cosmetic surgery clinic which stated “But hurry, offer must end midnight this Friday the 23rd of November” was considered irresponsible because it trivialised the significant decision to have an invasive procedure (Liverpool Cosmetic Surgery Ltd, 20 March 2013). Similarly, the ASA upheld a complaint about a clinic’s promotional offer because it was emailed to consumers who may not have previously considered surgery and was only available for 24 hours, giving consumers insufficient time to consider the implications of surgery in full before committing (MyCityDeal Ltd, 23 November 2011).
The ASA noted, that an ad for laser eye surgery which stated “2 days REMAINING … Give the “Buy Now” button a cheeky wink before the lids close on today’s deal” that respondents who became aware of the promotion towards the end of the week might only have a day to decide whether to purchase the deal. Even though there was a seven day cancellation policy from when the voucher was issued, during which time consumers could research the procedure, the time-limitation was considered to be irresponsible and likely to pressure consumers into making a decision to purchase laser eye surgery (LivingSocial Ltd, 3 October 2012).
In short, marketers should be careful when promoting time-limited offers for cosmetic surgery. They should ensure that consumers are not put under undue pressure to purchase, and that all those notified of the offer are given a reasonable amount of time to consider it (Liverpool Cosmetic Surgery, 21 August 2013). Countdown clocks and claims such as “Hurry, offer must end Friday” should not be used.
Cosmetic Surgery as Prizes
As above, there is nothing specific prohibiting marketers from offering cosmetic surgery as a prize in a competition/prize draw, but advertisers are urged to ensure these are responsible. Generally, the ASA is likely to look more favourably on marketers offering a strict consultation process and if it is made clear in the ad that a prize winner would only receive a treatment, if after a consultation, they are deemed suitable (Optical Express Westfield Ltd, 24 July 2013). Marketers who wish to offer cosmetic surgery as a prize in a competition or prize draw are urged to contact the Copy Advice team in the first instance.
When advertising generally, marketers must not portray cosmetic surgery as a flippant decision, and it should always be portrayed as something that requires time and thought – therefore, marketers should not use claims such as “safe”, “easy” or “risk free” because no surgery is without risk. In 2014, a poster for the healthcare travel industry in Malaysia was found to breach the Code as it trivialised breast surgery and suggested it could be incorporated into a holiday (Medical Tourism Association, 18 February 2015).
In another case, the ASA considered that the ‘Sex and the City’ style approach and the casual manner in which a fat transfer procedure was described suggested that the procedure was something to be undertaken lightly, and therefore by implication trivialised cosmetic surgery in a way that was irresponsible (Stratford Dermatherapy Clinic, 31 October 2012).
Moreover, a complaint about an ad promoting surgical consultations as part of “Christmas festivities” was upheld for being irresponsible and providing the impression that surgery was a decision that could be undertaken lightly (Secret Surgery Ltd, 25 February 2015).
An ad for Vaser Liposuction stated, “The incisions are tiny, the fat gets sucked out and you recover within hours…I spent months trying to shift this in the gym and it was done in two hours…Had my breasts done at MYA, loved them, so had no second thoughts about going back to them for vaser… what would you Vaser?”. In this case, the ASA noted the consultation process and cooling off period, however it considered that the ad suggested that a decision to undergo the procedure was a quick and simple, with minimal invasiveness and a faster recovery time compared with traditional liposuction. The overall impression of the ad was found to trivialise cosmetic surgery by not making clear that Vaser Liposuction was a procedure that might carry some of the same risks as traditional liposuction (MYA Cosmetic Surgery Ltd, 3 September 2014)
Children & Vulnerable Groups
Marketers should ensure that cosmetic surgery ads do not exploit the insecurities of children, young people and vulnerable groups, and for TV ads, are scheduled responsibly in order to minimise the risk of children seeing an ad which has the potential to have a negative impact on their body image (The Hospital Group Healthcare Ltd, 2 July 2014).
The ASA has upheld multiple investigations into whether breast surgery ads are irresponsible by targeting young people or vulnerable groups, or generally exploiting consumer’s insecurities. The ASA has recently upheld multiple complaints about ads for breast augmentation where the ads were seen to be harmful because they took advantage of young people’s insecurities (MYA Cosmetic Surgery Ltd, 19 April 2017 and TFHC Ltd t/a Transform, 6 July 2016). Furthermore, in 2018, the ASA upheld a complaint about a Transform TV ad because the ad was seen to exploit the insecurities of new mothers (TFHC t/a Transform, 3 January 2018).
Nudity & Body Image
Marketers must not use imagery which is likely to be seen as degrading, objectifying or gender stereotyping. Similarly, whilst a degree of nudity may be acceptable due to the subject matter, gratuitous nudity is very unlikely to be acceptable.
Again, marketers must be careful not to exploit the insecurities of those seeing the ad. Ads for cosmetic surgery which portray individuals as only being confident or happy because of surgery are unlikely to be acceptable (Cosmedicare UK Ltd, 3 April 2019). Similarly, marketers must also not include claims or imagery that suggest someone is abnormal for not partaking in surgery. In 2016, the ASA upheld complaints that an ad was socially irresponsible because it offered “labia reshaping” for a “more natural appearance” London Bridge Plastic Surgery Ltd, 11 May 2016).
Source: Committee of Advertising Practice (CAP)
Note: This advice is given by the CAP Executive about non-broadcast advertising. It does not constitute legal advice. It does not bind CAP, CAP advisory panels or the ASA. CAP’s AdviceOnline entries provide guidance on interpreting the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing.
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