Marketing communications must be prepared with a sense of responsibility to consumers and to society.
In 2013, the Advertising Standards Authority (ASA) produced a Guidance Note on Cosmetic Interventions, which includes important sections on the Use of production techniques, Before and After photographs, Endorsements and Testimonials as well as social responsibility.
- Time-Limited Offers & Promotions
The issue of preparing advertising for cosmetic interventions responsibly features heavily in a number of ASA rulings, often with respect to sales promotions. By their nature sales promotions will usually be time limited, and although the ASA has ruled that it is not necessarily irresponsible to offer surgery as a gift or a prize, marketers should take particular care when executing and administering sales promotions, especially prize draws or competitions.
The short response time in an ad for a cosmetic surgery clinic which stated “But hurry, offer must end midnight this Friday the 23rd of November” was considered irresponsible because it trivialised the significant decision to have an invasive procedure (Liverpool Cosmetic Surgery Ltd, 20 March 2013). Similarly, the ASA upheld a complaint about a clinic’s promotional offer because it was emailed to consumers who may not have previously considered surgery and was only available for 24 hours, giving consumers insufficient time to consider the implications of surgery in full before committing (MyCityDeal Ltd, 23 November 2011).
The ASA noted, that an ad for laser eye surgery which stated “2 days REMAINING … Give the “Buy Now” button a cheeky wink before the lids close on today’s deal” that respondents who became aware of the promotion towards the end of the week might only have a day to decide whether to purchase the deal. Even though there was a seven day cancellation policy from when the voucher was issued, during which time consumers could research the procedure, the time-limitation was considered to be irresponsible and likely to pressure consumers into making a decision to purchase laser eye surgery (LivingSocial Ltd, 3 October 2012).
Additionally, in 2022, the ASA investigated a Black Friday Instagram post for Transform breast augmentation. The post stated “If you have been considering breast surgery and haven’t yet booked, there is no better time. We have Black Friday prices on breast surgery starting from just £5990. Click the link on our bio to book your free consultation”, and the advertiser argued that the post was targeted at those who were already considering surgery. Moreover, they confirmed the purchase process included a cooling-off period, so customers had room to change their mind However, the ASA felt that not everyone who saw the ad would necessarily be considering surgery, and the wording “there is no better time” and “Black Friday” meant that customers would be rushed to make a decision for fear of missing out, The complaint was therefore upheld (Transform Hospital Group, 13 April 2022).
In short, marketers should be careful when promoting time-limited offers for cosmetic surgery. They should ensure that consumers are not put under undue pressure to purchase, and that all those notified of the offer are given a reasonable amount of time to consider it (Liverpool Cosmetic Surgery, 21 August 2013). Countdown clocks and claims such as “Hurry, offer must end Friday” should not be used.
- Cosmetic Surgery as Prizes
As above, there is nothing specific prohibiting marketers from offering cosmetic surgery as a prize in a competition/prize draw, but advertisers are urged to ensure these are responsible. Generally, the ASA is likely to look more favourably on marketers offering a strict consultation process and if it is made clear in the ad that a prize winner would only receive a treatment, if after a consultation, they are deemed suitable (Optical Express Westfield Ltd, 24 July 2013). Marketers who wish to offer cosmetic surgery as a prize in a competition or prize draw are urged to contact the Copy Advice team in the first instance.
- Trivialising Surgery
When advertising generally, marketers must not portray cosmetic surgery as a flippant decision, and it should always be portrayed as something that requires time and thought – therefore, marketers should not use claims such as “safe”, “easy” or “risk free” because no surgery is without risk – in 2022, the ASA upheld a complaint about a Facebook post which stated “Our breast augmentations are an easy process…” (Linia Cosmetic Surgery, 4 May 2022).
In 2014, a poster for the healthcare travel industry in Malaysia was found to breach the Code as it trivialised breast surgery and suggested it could be incorporated into a holiday (Medical Tourism Association, 18 February 2015). Similarly, in another case, the ASA considered that the ‘Sex and the City’ style approach and the casual manner in which a fat transfer procedure was described suggested that the procedure was something to be undertaken lightly, and therefore by implication trivialised cosmetic surgery in a way that was irresponsible (Stratford Dermatherapy Clinic, 31 October 2012).
Moreover, a complaint about an ad promoting surgical consultations as part of “Christmas festivities” was upheld for being irresponsible and providing the impression that surgery was a decision that could be undertaken lightly (Secret Surgery Ltd, 25 February 2015).
An ad for Vaser Liposuction stated, “The incisions are tiny, the fat gets sucked out and you recover within hours…I spent months trying to shift this in the gym and it was done in two hours…Had my breasts done at MYA, loved them, so had no second thoughts about going back to them for vaser… what would you Vaser?”. In this case, the ASA noted the consultation process and cooling off period, however it considered that the ad suggested that a decision to undergo the procedure was a quick and simple, with minimal invasiveness and a faster recovery time compared with traditional liposuction. The overall impression of the ad was found to trivialise cosmetic surgery by not making clear that Vaser Liposuction was a procedure that might carry some of the same risks as traditional liposuction (MYA Cosmetic Surgery Ltd, 3 September 2014).
More recently, the ASA investigated an email from Transform, which stated “What can surgery do for you?” and included subheadings “INCREASED ENERGY LEVELS/GLOWING SKIN/IMPROVED WELLBEING/GETTING MORE SLEEP/FEEL BETTER IN YOURSELF”. The ASA concluded that because certain elements referenced in the ad, such as glowing skin and better sleep, could not be obtained specifically through cosmetic surgery, the ad exaggerated the benefits of surgery, and in doing so, trivialised the decision to have a procedure (Transform Hospital Group Ltd, 11 May 2022).
- Children & Vulnerable Groups
Marketers are reminded that, in 2021, new rules were added prohibiting the marketing of cosmetic interventions to under 18’s. See this Guidance Note on Cosmetic Interventions for more information about this.
As of 2022, the ASA has yet to uphold any cases under these new scheduling/targeting rules. However, in the past, the ASA upheld multiple investigations into whether cosmetic surgery ads were irresponsible by targeting young people or vulnerable groups, or generally exploiting consumer’s insecurities. From 2016-2018, the ASA investigated a number of ads for breast augmentation and found some harmful because they took advantage of young people’s insecurities (MYA Cosmetic Surgery Ltd, 19 April 2017 and TFHC Ltd t/a Transform, 6 July 2016) as well as a Transform TV ad which was seen to exploit the insecurities of new mothers (TFHC t/a Transform, 3 January 2018).
- Nudity & Body Image
Marketers must not use imagery which is likely to be seen as degrading, objectifying or gender stereotyping. Similarly, whilst a degree of nudity may be acceptable due to the subject matter, gratuitous nudity is very unlikely to be acceptable.
Again, marketers must be careful not to exploit the insecurities of those seeing the ad. Ads for cosmetic surgery which portray individuals as only being confident or happy because of surgery are unlikely to be acceptable (Cosmedicare UK Ltd, 3 April 2019). Similarly, marketers must also not include claims or imagery that suggest someone is abnormal for not partaking in surgery. In 2016, the ASA upheld complaints that an ad was socially irresponsible because it offered “labia reshaping” for a “more natural appearance” London Bridge Plastic Surgery Ltd, 11 May 2016).
Source: Committee of Advertising Practice (CAP)
Note: This advice is given by the CAP Executive about non-broadcast advertising. It does not constitute legal advice. It does not bind CAP, CAP advisory panels or the ASA. CAP’s AdviceOnline entries provide guidance on interpreting the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing.
How can we help!
Our range of innovative solutions can be tailored to suit your unique requirements, no matter whether you’re currently working from home, or are continuing to go into the office. Our services can be deployed individually or combined to form a broader solution to release your energies and focus on your clients.
Why Not Download our FREE Brochures! Click here.
Call Us Today on 020 8087 2377 or send us an email.
We welcome individual bloggers / Professional Writers / Freelancers to submit high quality contents. Find out more…
You can see our Google reviews here.