Are we being too charitable? ASA takes a close look at charity ads
In response to the ASA Harm and Offence research findings, they’ve been looking into the nature of complaints they receive about charity and public service ads and whether they are drawing the line in the right place. As a result, they are now be looking more closely at ads in this sector to ensure they continue to reflect consumer concerns.
Charitable causes and public service ads often highlight sensitive and sometimes upsetting subject matter. Traditionally, the ASA granted more leeway to these types of ad because of the importance of the issues they are raising awareness about. But research has prompted them to question whether they’re getting things right.
One of the unexpected findings to come out of the research was the spontaneous concerns raised by participants who felt these ads can go too far in using distressing content to make people feel upset or guilty. Moreover, there were widespread concerns expressed about the impact of these ads on children. Indeed, many adults objected to hard-hitting charity ads appearing on designated children’s TV channels.
Crucially, children themselves mentioned charity ads as those which had upset or bothered them or younger siblings recently.
The ASA established an internal working group to look into this further; undertaking various measures to establish whether our existing approach to judging complaints reflects prevailing public opinion.
The steps taken include:
- Analysing complaints data and ASA decisions between 2010 – 2013 to see if there were any trends and whether complaints tallied with the sentiments expressed by participants in their research
- Meeting with the ad industry and several charities to ask for their views on their research
- Obtaining children’s TV ad breaks containing charity ads and presenting to Council to give them an impression of the context in which these ads appear
- Collating scheduling data from the last six months of TV ads to demonstrate to Council the kinds of charity ads that have appeared on children’s channels
After careful consideration the ASA concluded the research doesn’t provide them with any clear evidence that they are in the wrong place when it comes to judging complaints or how they apply the Codes.
Interestingly, a thorough and comprehensive analysis of their own complaints data reveals the concerns that they receive – both the nature, and relatively low volume, of complaints – do not support the views expressed by participants in the research.
But, although the ASA think they’re drawing the line in the right place at present, they don’t feel they can ignore the strength of feeling shown by the spontaneous responses in the Harm and Offence research. Charity and public service advertising is a sensitive area and should be treated accordingly.
As such, the ASA is now going to be putting more checks and balances in place when assessing complaints about charity and public service ads. Part of this will involve presenting cases to Council and seeking its views at the initial complaints stage. When cases are presented to Council they will be providing further contextual information such as the programme content that appeared either side of the ad. This will enable Council to fully consider the nature of the complaint and the context in which the ad appeared.
The ASA will review how the complaints and rulings ‘landscape’ looks six months on. Council will then be in a position to determine whether they are satisfied with their position or whether they would like to look at taking a different approach to dealing with complaints about charity and public service ads.
In the meantime, they will be communicating these next steps to relevant stakeholders including charity advertisers and trade bodies. They will also update them on any outcomes following the review period.
Hot topic provides further information on the charity advertising (PDF).
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