ARB Code of Advertising Practice has a new clause

Jan 23rd '23

The Advertising Regulatory Board (ARB) has added a new clause which deals with cryptocurrency products, to the Code of Advertising Practice. The new rules are aimed at protecting consumers from being misled by unethical advertisers and are the result of consultation and agreement with the cryptocurrency industry.


“This is a wonderful example of an industry that sees the harm that could be done in its name, and steps up to self-regulate the issues without being forced to do so by government,” says Gail Schimmel, CEO of the ARB. “This has been an exciting project and we know that it will result in better protection for vulnerable consumers.”


“Rules around ethical advertising are non-negotiable for us as an industry,” says Marius Reitz, GM for Africa at Luno, who has spear-headed the project. “We don’t want rogue advertisers making claims that mislead vulnerable consumers about the reality of crypto investment. It is important to us that consumers enter this exciting market with their eyes open and their expectations realistic.”


The new clause is clause 17 of Section III, and the full text follows:


17.1 Advertisements must expressly and clearly state that investing in crypto assets may result in the loss of capital as the value is variable and can go up as well as down.


The wording should be, or should communicate the same, as the following example:


Investing in crypto assets may result in the loss of capital.”


17.2 Advertisements must comply with Clauses 2 and 4.2.1 of Section II In particular:


17.2.1. The overall message of the advertisement must not contradict the warning statements set out in Clause 17.1 above.


17.2.2. An advertisement for a particular crypto asset service or product must explain the relevant product or service in a way that is easily understandable for the intended target audience.


17.2.3 Advertisements must give a balanced message about the returns, features, benefits and risks associated with the product or service.


17.2.4 Rates of return, projections and forecasts must be supported by adequate substantiation that complies with the requirements of Clause 4.1 of Section II. It must be communicated how any rate of return, projection or forecast is calculated and what significant conditions apply.


17.2.5 Information presented about past performance must make it clear that the past performance is not indicative of future performance. Any historical period or past performance should not be presented in such a way that it creates a favourable impression of the advertised product or service.


17.3. Advertisements by crypto asset service providers who are not registered credit providers should not encourage the purchase of crypto assets on credit. This does not preclude advertisements providing information about the payment methods offered by crypto asset service providers.


17.4. Where influencers or ambassadors are used to promote a crypto asset product or service, the requirements of Appendix K must be complied with. In particular, the influencer or ambassador may share factual information only. Influencers and ambassadors may not offer advice on trading or investing in crypto assets and may not promise benefits or returns.


Source: ARB


About the Advertising Regulatory Board

The Advertising Regulatory Board was set up by the broader marketing and communications industry to protect the South African consumer through the self-regulation of advertising, including packaging.


The ARB administers the widely-accredited Code of Advertising Practice which regulates the content of South African advertising. The founding members of the ARB are the Marketing Association of South Africa (MASA), the Association for Communication and Advertising (ACA) and the Internet Advertising Bureau (IAB).


Informed by the learnings of 50 years of self-regulation in South Africa, the ARB accepts complaints from consumers and businesses. Consumers can lodge a complaint on the Complaints page


About Luno

Luno is a leading global cryptocurrency investment app on a mission to put the power of crypto in everyone’s hands. Since its founding in 2013, Luno has become a leader in responsible crypto education and investment, introducing over 11 million people to crypto in more than 40 countries across the US, Europe, Africa, Asia and Australia.


Luno offers products and services that make it safe and easy to buy, store and learn about cryptocurrencies like Bitcoin and Ethereum.


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