Treating Customers Fairly – FAQs

TCF, with its focus on consumer outcomes, is central to the FCA’s work in ensuring a fair deal for consumers. It underpins the delivery of their consumer protection objective and the future objectives of the FCA.

We hope to help demonstrate the seriousness and key value of the TCF initiative. This document contains frequently asked questions about treating customers fairly.This document contains frequently asked questions about treating customers fairly.

Click the button below to download our Compliance officers key issues – Treating Customers Fairly FAQs in a PDF format:-