Response to the CMA’s provisional decision on remedies from its retail banking market investigation

The Financial Conduct Authority (FCA) welcomes the Competition and Markets Authority‘s (CMA) efforts to increase competition in retail banking and are supportive of its provisional decision to make recommendations to the FCA to take forward a range of remedies, namely on service quality information, prompts and overdraft measures. The treatment of existing customers is a key priority for the FCA, including within our work on competition in retail banking.

Once the CMA’s investigation is concluded and the final remedies are confirmed, the FCA will publish a response to the CMA’s final report. This will set out details of the work the regulator intends to undertake to develop and implement the relevant remedies, taking into account their statutory objectives and obligations. The FCA will also take into account ongoing work that is beyond the scope of the CMA’s investigation and will consider the implications of the proposed remedies across related products and services and the fit with other regulatory initiatives.

The FCA agrees with the CMA that it is important that remedies result in the right outcomes for customers and firms and intend, where necessary, to do research and testing to inform remedy development.

While its investigation remains ongoing the FCA will continue to work closely with the CMA. They are interested in the views of stakeholders and encourage interested parties to engage with the CMA’s consultation.

CMA Retail banking market investigation

Source: FCA Website