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General

How to stop social processes underming boards decisions

A fascinating article by HR consultants Blackwood Group has identified some of the social processes that can undermine Boards’ decision-making. The piece, on the Business Grapevine website, explores the way that social conventions and processes can negatively influence decisions. Here we look at these processes and how you can prevent them affecting the decisions you [...]

March 27th, 2017|General|0 Comments

Contract terms and notices

Guides to help businesses ensure that their contract terms and notices are fair and clear for consumers. These guides provided by the Competition and Markets Authority (CMA) provide an overview of some of the main things you need to know about unfair contract terms law to help you in your dealings with customers. Use the CMA quick [...]

March 17th, 2017|General|0 Comments

Clearcast Newsletter Spring 2017

Twice a year the team at Clearcast put together a newsletter chock-full of great articles. As ever, this issue features a mixture of handy copy advice, important regulatory updates and behind the scenes shenanigans. Whether you're new to Clearcast and wondering what's shaking, or a seasoned pro looking to stay on top of your game [...]

March 14th, 2017|General|0 Comments

Changing role of the company secretary

If you are a company secretary, you’ll be only too aware that the scope of your role is changing – and has already changed significantly over recent years. Governance has taken on increasing importance in the aftermath of the global banking crisis; a lack of governance was cited as a key reason for the crisis, [...]

February 15th, 2017|General|0 Comments

EE fined £2.7m for overcharging customers

EE Mobile network operator company has been fined £2,700,000 by Ofcom for overcharging tens of thousands of its customers. The penalty is the result of an investigation into the mobile phone provider, which found that the company broke a fundamental billing rule on two separate occasions. First, EE customers who called the company’s ‘150’ customer [...]

February 2nd, 2017|General|0 Comments